Policies and Procedures
Policies apply when booking
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To secure your in-studio or mobile appointment with Charlie Olivia Artistry, a non-refundable deposit of 25% of the total service cost is required. This deposit is essential to confirm and reserve your appointment time in our studio.
The 25% deposit is due at the time of booking to secure your appointment. This deposit is non-refundable, regardless of any changes or cancellations made to the appointment. The deposit will be deducted from the final bill on the day of your in-studio appointment. In the event of rescheduling, the deposit may be transferred to the new appointment time, subject to availability.
Failure to provide 48 hours’ notice of rescheduling or cancellation will result in the forfeiture of the deposit.
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Following the payment of the deposit to secure your booking date, the remaining balance of the complete service cost will be due 7 days prior to the wedding or mobile booking date.
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A surcharge of 1.9% will be applied to all in-store EFTPOS transactions. This surcharge helps offset the costs associated with processing electronic payments.
For transactions completed via invoices, a surcharge of 2.2% will be applied. This surcharge is in place to cover the additional processing fees and administrative costs associated with invoice payments. Bank transfer can be used if requested to avoid surcharges.
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To account for increased operational costs during public holidays and Sundays, a surcharge of 15% will be applied to all makeup services booked on these specific days.
We appreciate your understanding and continued support. This surcharge allows us to maintain the quality of our makeup services and accommodate the unique demands of operating on public holidays and Sundays.
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Failure to show up for a scheduled appointment without providing prior notice will result in a charge of the full service amount.
